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The Book

Clueless!
Coaching People Who Just Don't Get It

The Coaches' Guide to Getting Results

Clueless Book Cover
About the Book

A Powerful Model for Behavior Change

This book was written to help coaches initiate and sustain successful behavior change in the clients they work with. Authors Sandra Mashihi, Ph.D. and Kenneth Nowack, Ph.D. introduce a powerful model of behavioral change and include a wealth of useful strategies, research, and practical tools for all types of coaches.

Discover the Enlighten, Encourage, and Enable model — proven reliable at increasing sustainable behavior change across organizations including UC Irvine Medical Center, Time Warner Cable, Davita Inc., and UCLA Anderson School of Management.

With 0 time-tested exercises, you'll help clients increase insight, create implementation goals, and maintain change over time.

The 3E Framework

Enlighten, Encourage & Enable

Enlighten

Become aware of signature strengths to leverage and development areas to focus on. Feedback methods such as 360-degree assessments are key to this stage.

Encourage

Assess motivation and build readiness to change using motivational interviewing techniques and skill building to facilitate clients' readiness to take action.

Enable

Track progress, build relapse prevention plans, and cultivate support systems with colleagues, family, and friends for sustained change.

What Leaders Are Saying

"Drs. Mashihi and Nowack are anything but clueless in their treatise on coaching! Aimed at practitioners and designed to help coaches guide their clients, Clueless offers practical information in an easy-to-follow, easy-to-implement format."

Marshall Goldsmith — million-selling author of the New York Times bestsellers, MOJO and What Got You Here Won't Get You There

"If you are a coach,...this book is a must read."

Beverly L. Kaye — Founder/CEO of CareerSystems International

Table of Contents

  • Part I: Factors that Influence Behavioral Change
  • Part II: Enlighten — Assessment, 360 Feedback, Self-Insight
  • Part III: Encourage — Readiness, Motivation, Goal Setting
  • Part IV: Enable — Implementation, Measurement, Relapse Prevention
  • 0+ exercises across all four sections

Ready to coach for lasting change?

Get your copy of Clueless and discover the Enlighten, Encourage, and Enable model that has driven successful interventions in leading organizations.

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